Refund & Cancellation Policy

You only ever pay for work that has been done. This policy explains exactly how cancellations and refunds work for our digital services.

1. Summary

• Consultations and quotes are free.
• Cancel before work starts: the advance is refunded in full.
• Cancel during a project: you pay for completed work and receive it; any unused amount is refunded.
• Monthly plans can be cancelled with 30 days' notice.
• Approved refunds are processed within 7 working days.

2. Cancelling before work starts

If you cancel after paying the advance but before we begin work on your project (before the kick-off call or any discovery, design or development work), we refund the advance in full. Any non-refundable fee charged by the payment gateway may be deducted, and we'll tell you the amount.

3. Cancelling during a project

• Payments for completed and approved stages are not refundable, because that work has been delivered.
• For the stage in progress, we charge for the work completed up to the date of cancellation, based on the effort and milestones in your quote, and refund any balance you have paid in advance.
• Once payments due are settled, we hand over everything produced so far: designs, code and files.

4. Monthly plans

Care, SEO and AI assistant plans can be cancelled at any time with 30 days' written notice. The month already started is not refunded. If you prepaid for several months, unused full months are refunded.

5. Third-party costs

Amounts paid to third parties on your behalf, such as domain registrations, premium plugins or licences, stock media and advertising spend, follow those providers' refund policies and usually cannot be refunded by us once purchased.

6. If something goes wrong

If the delivered work doesn't match what we agreed in writing, tell us within 30 days of launch and we'll fix it free of charge. If we cannot deliver part of the agreed scope, we refund the price of that part. We're always happy to talk first: most concerns are resolved quickly on a call.

7. How to request a refund

Email contact@harnikadesign.com with your name, invoice number and the reason for your request. We acknowledge requests within 2 working days.

8. Refund timelines

Approved refunds are processed within 7 working days to the original payment method. Banks and payment providers may take a further 5 to 10 working days to show the money in your account.